Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Times

• Australia: 3–7 business days

• International: 7–21 business days (may differ depending on location)

Please note that shipping times are estimates and may vary due to factors outside of our control (customs delays, carrier issues, etc.).

Shipping Rates

• Shipping costs are calculated at checkout based on your location.

• Free shipping on orders over $20 in Australia.

Pick Up In Person
A pick up from location option is available at checkout. Wollert 3750, Victoria, is the location of pickup. After the order has been purchased an address will be given and a time will be discussed as to where and when you can pick up your items. This helps with those who wish not to pay for delivery and live in Melbourne, Australia. 

Order Tracking
Once your order has shipped, you’ll receive an email with tracking information so you can follow your package’s journey.

Customs, Duties & Taxes
For international orders, customers are responsible for any customs or import fees charged by their country.

Lost or Damaged Packages
If your order arrives damaged please contact us at shonenfresh@gmail.com and we’ll help resolve the issue.